Return Policy

Refund & Exchange

• To be eligible for Refund & Exchange, the product must have a factory defect and you have to return the product within 3 working days of receiving the purchase receipt, then our repairing centre will check the product, if the product has a factory defect you will get a refund in cash within 48 Working Hours or you can get another product of the same cost.

• Refund and exchange policy will not apply if the product warranty is expired or void (1).

• The warranty of all products is 1 year.

(1) The products ( Electronics , Laptops , Computers , Computers components , Mobile Phones ) warranty considered void in case of damage or scratch.

Cancellation

In case you would like to cancel your order after submitting a purchase, there are two cases:

• If the payment method you chose is Cash on Delivery (COD):
  You can contact customer care and request a cancellation and provide us with the reason, once we cancel the order you will be notified by email.

• If the payment method you chose is Visa/Master Card:
  You can contact customer care and request a cancelation and provide us with the reason, once we cancel the order in our system it will take 48 working hours to refund the full amount back to your visa.